Quality Inn & Suites - Sioux City

It was quiet hotel and the breakfast was more than I expected.

The lady in the breakfast room was rude and was rushing to get everyone out by 9:15, which the breakfast ran till 9:30. Phone service was non-existent, tried calling but kept getting a busy signal but the booking people were very helpful.

The location and that is IT.

We were not greeted with a smile. The room was dirty. The bedding did not smell fresh. The edges of the carpet had collected dust and particles like it hadnt been vacuumed in ages. The curtains were too long and hung like they were just thrown up there as they did fit the rod and were hanging off the rod. The tub closure was broken. The carpet stunk like dog pee. The furniture or fixtures had not been dusted. The heater made a racket and was so dirty inside the vents it was gross. The cover was broken. The breakfast was like they reheated eggs from the day before. The sausage was cold and the orange juice had no flavor. They also told us they only clean the rooms when we are done with our stay. We needed towels as UNFORTUNATELY WE HAD A THREE NIGHT STAY and they told us we needed to make sure we brought every towel up to swap out or they would charge us for missing towels. Great, we get to live in fear of being charged extra too! What? We will probably not ever probably use Booked.net again if this is the caliber of hotel we get. I messaged them right away saying we hated our room with NO Response. And I use booking a lot. So you make the sale but then dont want to stand by it? It was a snowy few days so we didnt want to move out knowing if we could or could not get a reimbursement and risk being charged fully. I cannot believe I didnt get a response from booking and I especially cannot believe that the quality, sleep, comfort corporation even wants these people running one of their hotels. This has also been forwarded to Quality Inn Corporate. Below are pictures but mostly if our room and bathroom. There was alao a large black something by the nightstand. Thinking dog feces. Not sure. See picture two by white tag. GROSS. I have More pictures.

Breakfast was ok. Convenient location

Dirtiest hotel I've stayed in. Had to put bath towels on chairs, as I don't want to think of what the stains were from. Stains on walls and shower curtains that seemed to be boogers or worse.

Nice place, fairly priced, nice bed, good breakfast, internet worked

the staff might have benefited themselves and guests from a little training in greeting and making guests comfortable

Location was excellent as I was on a long motorcycle trip and wanted a solid but affordable hotel near the interstate.

Room did not exactly fit the term "quality." Room would have been as expected if not for paint left spattered on the door from a recent bathroom touch up, security lock broken off, one piece of the peep hole falling into my room and the other half in the hallway, and being able to see through the crack in the door out into the hallway. It seems the door had been heavily damaged and not repaired well. Water dispenser and remote control not working in exercise room. Although the side door of facility said it had a camera watching it, residents consistently put a rock to hold the door open. This would allow anyone off the street to enter the hotel with access to persons and rooms.

The hotel staff called a local hotel to get me a room for the same price when my booking fell through.

I live and work out of country. I booked my room in June but did not find out my booking fell through until standing at the front desk, at night, during rain and on a motorcycle. A notice may have been sent but in my host country not all E-mail is sent/received. Late at night in an unfamiliar city I had to make my way to another hotel. I had a booking that was honored on my way back through. Staff was very helpful. Room was well equipped for the price, but there was a stain on the bedspread, emergency latch on door had been ripped off, door was off as far as being able to see out into the hall and back into the room, and the peep hole glass fell out into the hall as someone had unscrewed it. Workout room t.v. control did not work and water container was empty. Side door was monitored but most of the time guests had propped the side door open with a rock with no accountability for people coming and going while bypassing the front desk.

Nothing. It was a dive with white paint.

Air conditioner didn't work. Walls were like paper. I forgot an item when I checked out. Called back 45min down the road to see if they could mail it to me. First, she refused then she said there was nothing left behind. As far as I'm concerned, they stole it.

Did not like front desk person who seemed to lack any empathy when I kept telling her I had a hearing problem when I checked in that evening.

Nothing

Bad experience, nasty,smelly room,

breakfast waffles

Upon check-in, they assigned us a room that had the do not disturb sign. then they checked the room and it was ok. Upon checkout, they had us in another room. Also, eggs were a little "wet"

Everything was Great nothing was wrong with it. Overall one of the best Hotels I've stayed in.

the room and value was excellent in that the price was decent...

well, I will say that with the exception of a very nice maid staff and one of the desk girls, the rest of the staff might have given me the most horrible experience that I have ever had staying at a quality inn....it was very unfortunate...the very young lady dark haired that worked the counter was perhaps the most unprofessional person that I have ever come across...I understand from the process of complaining to other members of the staff that she is the niece of the owner of this particular hotel....when I was having problems with getting the Emails I was trying to send to work, I was merely trying to ask her about the modem in the hotel and she responded, "I can not help you with your emails!" the tone was pretty harsh...I said " I was just trying to ask you if your Modem was working?" to which she replied " are they transmitting?" and I said yes at a snails pace, I have been trying to send the same 16 emails since noon..." it was 3:00 at that time....she said maybe a lot of people are on it.....Okay....Bye!" as if I were bugging her...also accused me of invading her space by resting my elbows on the front desk which was chest level by saying " this is a really nice desk isn't it...I just love it when people think they can lean on it and invade my space...!" truly the weirdest experience that I have ever encountered...please understand, I travel all the time and I am the Mechanical Integrity program Manager for Quad City Testing Laboratories a Multi Billion dollar company that commands from any time 300 to 450 people on projects all over the continental US and some foreign countries....so this event was very distasteful....I would be embarrassed if I were a part of the quality inn family to know that this type of service was hiding at one of their facilities....we have several direct bill accounts with the local quality Inn locations around our office in Davenport Iowa....

Anywhere you want to go, very close to you

No complains, just tv service

Breakfast was good and staff was pleasant

One exit was unlocked because it was broken.....I felt unsafe Difficult Entrance and exit on a busy street off a steep hill.

Bed was very comfortable and bath room supplies were more than adequate (even included mouth wash. Breakfast was ok with standard selection but coffee was coloured water at best. The Staff was above standard in terms of friendliness and knowledge .... very helpful. Booked at last minute as late evening walk-ins with pet and were warmly welcomed. Pet friendly and at a reasonable charge for the add on of just $15. Staff even signed us up for their rewards program. Would stay again as felt there was over-all good value for money spent,

Maintenance .... back door to building did not close properly which did not allow for security lock to engage. Lots of controllables needed attention (ie) secure lock on room door had 2 out of 3 screws coming out, chairs were very dirty. Parking was a huge challenge as we were pulling a 35 fifth wheel trailer and lot was not designed to handle (although staff was accommodation by allowing us to back into and stay overnight in a restricted parking area).